Principal Product Manager, Medicare Advantage

Twin Health is a digital health company using AI Digital Twin technology to improve metabolic health and manage chronic diseases. The Principal Product Manager will lead the end-to-end Medicare Advantage product experience, from enrollment and onboarding through engagement, care delivery, and long-term outcomes, while coordinating product work across multiple teams.

Responsibilities:

• Own the product strategy, roadmap, and end-to-end journey for Twin's Medicare Advantage members, from enrollment and onboarding through ongoing engagement, care delivery, and long-term outcomes
• Directly own and deliver critical MA-specific product experiences while identifying where existing Twin capabilities should be adapted, extended, or reused
• Serve as the cross-functional product lead for Medicare Advantage, coordinating product investments and dependencies across Member Experience, Sensors, Clinical, Operations, Engineering, Design, and other teams
• Develop a deep understanding of Medicare members—their needs, behaviors, technology comfort, accessibility considerations, care journeys, and barriers to engagement—and translate those insights into product strategy and requirements
• Partner closely with Clinical and Operations leaders to design scalable workflows that deliver an exceptional member experience while meeting the needs of Twin's care model
• Identify friction across the complete MA journey, establish clear ownership across teams, and drive issues from discovery through resolution even when the solution spans multiple product areas
• Define and track success metrics across activation, engagement, member experience, retention, and clinical outcomes; continuously iterate based on results
• Other duties as assigned

Requirements:

• Experience: 7+ years of product management experience with a track record of owning complex products or end-to-end customer journeys with measurable business and user impact
• End-to-End Product Thinker: Exceptional ability to see across organizational and product boundaries, identify gaps and dependencies, and create a coherent experience from capabilities owned by multiple teams
• Consumer Product Mindset: Deep empathy for members and demonstrated ability to simplify complex experiences for diverse populations
• Data-Driven Mindset: Defines meaningful success metrics, uses quantitative and qualitative insights to prioritize investments, and continuously iterates based on member, operational, and clinical outcomes
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S
• Experience designing for older adults, accessibility, or varying levels of digital literacy is a plus
• Experience with Medicare Advantage is a plus, but not required