Senior Manager, People Products and Systems

KIPP Public Schools is a national network of tuition-free public charter schools supported by the KIPP Foundation. The Senior Manager, People Products and Systems designs, builds, and continuously improves talent products, processes, and data systems across the employee lifecycle. The role leads product management, process improvement, data insights, cross-functional implementation, change management, and knowledge management.

Responsibilities:

• Own the lifecycle of multiple Development and Management Cycle products such as Core Skills Rubric and related toolkits, from discovery through implementation and continuous improvement
• Translate organizational strategy into practical tools, templates, dashboards, workflows, and resources
• Gather user feedback and analyze usage data to prioritize product improvements that allow for user friendliness and impact
• Define product requirements and partner across teams to deliver high-quality solutions
• Maintain a product roadmap that balances strategic priorities with operational needs
• Design, document, and continuously improve talent processes that increase consistency, efficiency, and user experience
• Build repeatable systems that reduce complexity and enable high-quality execution across the organization
• Identify bottlenecks, root causes, and opportunities for automation or simplification
• Ensure processes align with organizational operating norms and integrate effectively with adjacent systems
• Develop and maintain reliable data systems that support talent decisions
• Partner with stakeholders to define meaningful success metrics and dashboards
• Monitor data quality and establish processes that ensure accuracy and consistency
• Translate quantitative and qualitative data into actionable insights that inform strategic decisions
• Lead cross-functional implementation of new products and processes
• Create project plans, monitor milestones, and proactively manage risks
• Develop communications, training, and implementation resources that support adoption
• Build stakeholder investment through thoughtful change management
• Create and maintain clear documentation for products, systems, and processes
• Ensure institutional knowledge is organized, accessible, and continuously updated
• Establish standards for documentation, version control, and process ownership

Requirements:

• Mission and Student Focus: Demonstrates passion and commitment to KIPP's mission and possesses the desire and ability to uphold KIPP's core values (Focus on Excellent Results, Collective Impact, and Courageous Action)
• Self Management: Demonstrated record of co-creating ambitious goals with their managers – and driving toward desired outcomes; Effectively monitors progress toward goals for multiple workstreams; Leverages understanding of an organization's operating model, structure, and core operational process to effectively drive work to achieve goals; effectively works through direct reports and peers to follow through on commitments, ensuring others do the same
• Continuous Learning: Engages in the work of personal development at work, knowing that personal development is ongoing and vital to their personal and professional success; hold themself accountable to evolving, growing, learning, and unlearning in ways that improve results for students, adults, and the larger community
• **Process Management:**Able to build and align goals and project plans with organization priorities; leverages relevant organizational processes and systems to execute work; can build and maintain knowledge management systems; effectively develops and codifies processes to ensure efficiency, alignment with organizational processes, and to improve work quality
• Problem Solving: Generates solutions outside of their direct work and shrinks problems to solve independently. Shows initiative in generating and recommending ideas and solutions within their own workstreams. Anticipates risks and develops proactive solutions that support their team
• Collaboration: Leads successful stakeholder management, accounting for varied perspectives when gathering feedback. Builds coalition by prioritizing end-user experiences. Builds trusting relationships and effective communications. Able to identify and remove barriers to working across teams
• 5+ years of work experience and results with creating and implementing talent processes and tools, especially in the development, performance management, and employee recognition
• Experience providing services at an organization with national reach and working with teammates across multiple time zones
• Microsoft Office Experience (Word, Excel, PowerPoint)
• • Travel: up to 10% (3-4 times per year)
• Experience in the K-12 sector is strongly preferred, but not mandatory
• It is preferred, but not mandatory for this role to be based out of a KIPP Foundation office. This role has the option of working from a remote office full-time. KIPP Foundation offices are in NYC and Chicago