Customer Service Representative

Let’s Get Funded is seeking a Customer Service Representative to support clients in the US credit industry. The role involves communicating with clients across multiple channels, answering questions, resolving concerns, maintaining accurate records, and coordinating with internal teams.

Responsibilities:

• Communicate with clients through phone, SMS, email, and other channels
• Answer questions and provide clear, accurate information
• Address client concerns and work toward effective resolutions
• Maintain accurate client records and follow-up notes
• Coordinate with internal teams to resolve client issues
• Provide a professional and positive client experience
• Follow company processes and maintain high customer service standards

Requirements:

• • LATAM candidates are welcome if they have native-level English and strong familiarity with the US market
• • Solid knowledge or hands-on experience with US credit, credit repair, or financial services
• • Strong verbal and written English communication
• • Previous client-facing/customer service experience
• • Professional, confident, and empathetic communication style
• • Able to handle client concerns, questions, and difficult conversations professionally
• • Strong problem-solving and follow-up skills
• • Comfortable working remotely and using CRM/customer support tools
• Candidates who lack strong English communication skills or familiarity with the US credit system will not be prioritized
• • US-based/domestic candidates preferred