Senior Retail Project Manager (Customer Loyalty Programs)

GSPANN Technologies, Inc. is seeking a Senior Retail Project Manager to lead complex technology initiatives in retail and eCommerce, with a focus on customer loyalty programs and digital retail experiences. The role coordinates cross-functional teams and stakeholders, manages project delivery, risks, and dependencies, and supports improvements to online shopping journeys.

Responsibilities:

• Lead technology projects from planning through implementation, testing, and successful delivery, ensuring alignment with business objectives
• Plan, schedule, estimate, coordinate, and manage projects using Agile and Waterfall/hybrid delivery methodologies
• Work closely with internal and external stakeholders to establish project milestones, track progress, and provide regular status updates
• Facilitate Agile/Scrum ceremonies, including sprint planning, reviews, retrospectives, and dependency management
• Oversee the daily progress of retail and digital initiatives, ensuring delivery within agreed timelines, budgets, scope, and quality expectations
• Ensure project and development processes are followed throughout planning, implementation, and testing
• Identify, assess, and proactively manage project risks, issues, and dependencies, defining mitigation plans and escalating concerns when necessary
• Understand downstream impacts of project issues and communicate potential risks and delivery challenges to key stakeholders
• Drive accountability across cross-functional teams and influence stakeholders to achieve project milestones and business outcomes
• Represent PMO standards and expectations within project teams, ensuring transparency and effective governance
• Support initiatives focused on enhancing unified front-end experiences, frictionless product search, online shopping, and checkout journeys
• Coordinate with business, product, design, and technology teams to ensure smooth execution and successful project delivery

Requirements:

• 4+ years of Project Management experience, preferably within the retail, eCommerce, or customer loyalty domain
• Strong core Project Management skills, including project planning, scheduling, estimation, execution, risk management, and delivery governance
• Experience managing software development lifecycle (SDLC) projects and innovative technology applications
• Strong experience with Agile methodologies and Scrum practices, including ceremonies, sprint planning, and dependency management
• Hands-on experience with Jira and project tracking tools
• Experience coordinating internal and external stakeholders in complex, cross-functional environments
• Ability to identify critical decision points, anticipate project risks, and recommend practical solutions
• Strong business acumen and the ability to influence cross-functional teams without direct authority
• Ability to manage multiple priorities and deliver results in a dynamic, fast-paced environment
• Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels
• Experience managing Customer Loyalty Programs , preferably within the retail/eCommerce industry
• Familiarity with retail digital experiences, including unified front-end platforms, product search, online shopping, and checkout enhancements
• Experience working as a Scrum Master on complex Agile projects
• PMP or Scrum Master certification
• Bachelor's degree (BA/BS) preferred