Customer Success Manager, Cyber

Dataminr, Inc. is hiring a Customer Success Manager (Cyber) to own adoption, renewals, expansion, and customer outcomes across North American private-sector accounts. The role builds relationships with security leaders and helps customers integrate Dataminr’s Cyber Defence offering into their workflows.

Responsibilities:

• Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction
• Build and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities
• Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates
• Build and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins
• Act as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality
• Use data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development

Requirements:

• 3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts
• Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts
• Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations
• Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers
• Strong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines
• Bachelor's degree or equivalent relevant experience in a related field