MS Dynamics 365 Customer Service Architect – Copilot Studio & Enterprise AI

The hiring client is a confidential IT services and consulting company. The role leads the design and implementation of enterprise AI agents and provides technical oversight for Microsoft Copilot, governance, integrations, and development teams.

Responsibilities:

• Lead technical design sessions and own the implementation of Enterprise AI Agent development
• Provide technical oversight on key components such as:
• Microsoft Copilot AI Agents
• AI Agent Governance
• Channel integration (voice, chat, social)
• Collaborate with Solution Architects tdesign integrations with backend systems and external services
• Guide and mentor development teams tdeliver high-quality, reusable, and maintainable code
• Review code and ensure alignment with best practices and enterprise standards
• Troubleshoot complex technical issues and provide proactive resolutions
• Contribute tDevOps processes including CI/CD pipelines and ALM best practices

Requirements:

• Microsoft Copilot StudiEnterprise AI Agent Development
• AI Agent Governance
• Azure Integration Services
• 13.00 Years of Experience