Customer Service Consultant - Raleigh (Remote)

CarMax is hiring a Customer Service Consultant Trainee to connect customers’ at-home and in-store car-buying experiences. The role responds to sales leads and inquiries, guides customers through vehicle selection and purchasing, and supports a seamless customer experience while meeting sales targets.

Responsibilities:

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Requirements:

• Thrive in a fast-paced sales environment
• Good listening skills and strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies, strong computer skills
• Sales and customer service experience, in an area such as retail, is preferred