Senior Product Manager, AI Receptionist

Boulevard is hiring a Senior Product Manager to own the vision and direction of its AI Receptionist product for self-care businesses. The role leads product strategy for AI-powered client communication across voice and text, including conversational handoffs, business outcomes, and product metrics.

Responsibilities:

• Set the vision, roadmap, and success criteria for the AI Receptionist suite, our answer to the modern contact center for self-care businesses
• Own how AI engages clients one-to-one across voice and text: when it handles conversations on its own, when it hands off to staff, and how that handoff feels seamless to clients and effortless for the team
• Shape how conversations stay continuous across channels, and design fallback behavior for when AI can’t resolve something
• Own the business outcomes (revenue, adoption, and retention) and define the product metrics behind them, like autonomous resolution rate, agent productivity, and CSAT
• Collaborate on pricing strategy and connect what’s happening in the product to what it means for our customers’ businesses
• Build deep fluency in how self-care businesses manage client communication today: what they trust, what they fear, and what they’d delegate in a heartbeat or never let out of human hands

Requirements:

• 5-8 years in product management, with experience in B2B2C or both B2C and B2B environments, so you know what it means to serve a business and their end customer at the same time
• Experience shipping AI-powered products: you know how to shape how AI behaves, design for when it falls short, and earn user trust over time
• LLM fluency: enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator
• AI-native habits in your own practice: you use tools like Claude daily, run side projects, and stay close to how the technology is evolving
• Strong voice-of-customer instincts, including building for users who are skeptical of automation and designing for trust
• Data fluency: you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence
• Cross-functional leadership: you've influenced engineering, design, and data teams without relying on authority, and kept multiple workstreams moving in parallel
• Clear communication: you can translate complex AI product decisions for business owners, cross-functional partners, and leadership alike
• experience with conversational AI, voice interfaces, or messaging products
• vertical SaaS or services-industry platforms
• AI quality evaluation
• a genuine affinity for small businesses