Team Manager, Customer Implementations

3E is hiring a Team Manager, Customer Implementations to lead and develop a U.S.-based team delivering enterprise SaaS implementations. The role focuses on team performance, implementation delivery quality, strategic customer projects, and improving onboarding workflows through collaboration, AI, and automation.

Responsibilities:

• Lead, coach, and develop a team of onboarding and implementation professionals responsible for enterprise SaaS deployments
• Set clear expectations, monitor performance, provide actionable feedback, and help team members consistently meet customer and delivery standards
• Oversee a portfolio of active implementations, using project and performance data to identify risks, remove roadblocks, and keep work moving toward successful outcomes
• Help the team manage project plans, milestones, scope, dependencies, risks, and customer communication with consistency and discipline
• Serve as a project leader or sponsor for a limited number of strategic, complex, or multi-product customer implementations, coordinating contributors across teams and geographies
• Support customer escalations and help the team navigate challenging conversations, including scope, priorities, risks, and changing customer needs
• Partner with Product, Customer Success, Commercial, Support, Technical Operations, and other teams to create a coordinated customer experience
• Work with implementation leaders across regions to strengthen methodologies, processes, documentation, and delivery standards
• Help the team adapt as 3E introduces new products, capabilities, and ways of working
• Support ERP integrations and data migration initiatives, ensuring the appropriate technical resources are engaged while maintaining strong project coordination
• Encourage the practical use and adoption of AI and automation to improve efficiency across project planning, communications, follow-up, organization, and other implementation workflows, while maintaining appropriate human oversight and sound judgment

Requirements:

• 6+ years of experience in SaaS onboarding, implementation, or professional services, including experience leading complex, multi-product or multi-solution implementations
• 2+ years of experience managing, coaching, and developing a delivery team
• Strong project management fundamentals, including experience managing scope, milestones, dependencies, risks, escalations, and multiple concurrent priorities
• Experience working directly with enterprise customers and communicating effectively with stakeholders at different levels of an organization
• Ability to lead teams through changing priorities and evolving products, processes, and customer needs
• Ability to balance people leadership with enough hands-on involvement in customer and project work to understand challenges and coach effectively
• Excellent written and verbal communication skills with customers and internal stakeholders
• Based in the US in one of the states where 3E is authorized to hire, and eligible to work without sponsorship
• Experience using AI tools to improve implementation, project management, customer communication, or operational workflows
• Familiarity with AI-enabled productivity and automation tools such as Microsoft 365 Copilot, Microsoft Copilot Studio, Power Automate, ChatGPT Enterprise, Claude, Gemini, or similar platforms
• Experience identifying opportunities to automate or streamline manual processes using AI or workflow automation
• Familiarity with responsible AI practices, including appropriate data handling, access controls, human review, and output validation
• Experience with ERP integrations and complex data migration initiatives, such as SAP EHS
• PMP or equivalent project management certification
• Experience working across global or multicultural teams
• Domain familiarity with EHS, Product Safety & Stewardship, Sustainable Supply Chain Management, or another regulated industry