Business Analyst - Client Relations

ServiceMac, LLC hires a Business Analyst, Client Relations to serve as the intake point for client custom reporting and data requests. The role gathers requirements, coordinates estimates and timelines, tracks requests through completion, and supports validation and communication with internal stakeholders.

Responsibilities:

• Meet with stakeholders to gather and document business requirements
• Create business requirements documentation (BRDs) for new or changing custom reporting requests
• Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates
• Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive
• Track, report on, and manage new reporting requests through completion
• Coordinate user acceptance testing (UAT) with key stakeholders, as applicable
• Conduct post-production validation (PPV)
• Educate the internal Client Relations team about enhanced reporting and provide support as needed

Requirements:

• Excellent organizational skills and the ability to manage multiple projects simultaneously
• Strong analytical skills
• Excellent written and verbal communication skills, including the ability to present technical and nontechnical information
• Experience with Smartsheet (Client Change Order), TechManagement/DevOps, internal mailboxes, and MSP/Valon
• Mortgage servicing experience preferred