Customer Success Manager

Limble provides software for managing maintenance operations. The Customer Success Manager supports a shared portfolio of customer accounts, guiding onboarding, monitoring adoption and account health, managing renewals, and helping customers reach value through scaled, data-driven programs.

Responsibilities:

• Guide customers through onboarding using standardized playbooks and journeys, including hosting group kickoff sessions
• Track onboarding progress, adoption, and health across the shared book of business using product and usage data
• Own renewals for accounts in the shared book, working through established renewal processes and timelines
• Identify at-risk customers early and act through automated programs, targeted outreach, and escalate as needed
• Run one-to-many education such as office hours, webinars, and community engagement, helping to maintain training content and documentation
• Respond to customer questions, partnering with internal teams where needed
• Follow team processes consistently and flag opportunities to improve them
• Share regular updates on renewals, at-risk accounts, onboarding progress and keep accurate customer records

Requirements:

• 1-2 years of experience in customer success, account management, support, or a similar customer-facing role
• Hands-on experience with Salesforce, ChurnZero, Zoom, Jira/Confluence, and Intercom
• Comfort making decisions and prioritizing across a large volume of accounts using data
• Strong attention to detail and the discipline to follow defined processes
• A habit of holding yourself and others accountable
• Clear written and verbal communication, including facilitating live group sessions
• Able to work independently and manage your own priorities
• Experience working in a scaled CS model
• Experience with equipment maintenance, machinery, or manufacturing
• Experience with automation or workflow tools in a CS platform