Manager - Production Support & Implementation

RRD is hiring a Manager - Production Support & Implementation to lead Business Analysts and support new client onboarding and implementations. The role oversees requirements gathering, solution delivery, stakeholder alignment, team performance, resource management, and consistent business analysis practices across client engagements.

Responsibilities:

• Manages, mentors, and allocates resources for a team of Business Analysts; drives team development, sets performance standards, and balances workloads across projects
• Leads end-to-end requirements gathering for new client onboardings, serving as the bridge between external clients, business stakeholders, and technical delivery teams
• Facilitates discovery sessions to define functional requirements, establish clear scope boundaries, and proactively identify and mitigate implementation risks
• Establishes standardized business analysis documentation frameworks, oversees User Acceptance Testing (UAT), and ensures high-quality delivery across all client projects
• Partners with cross-functional leadership to continuously refine onboarding workflows, improve operational efficiency, and elevate service quality

Requirements:

• 6 years relevant experience in business analysis, client implementations, or consulting
• 3 years experience in a formal or informal leadership capacity (e.g., team lead, manager, or senior mentor)
• Strong expertise in requirements gathering, process mapping, UAT, and client relationship management
• Leadership and coaching abilities to manage, mentor, and allocate resources across multiple projects
• Problem-solving and critical thinking skills to evaluate complex workflows and mitigate implementation risks
• Exceptional communication and stakeholder management skills, capable of bridging technical and non-technical teams
• Ability to establish standardized business analysis methodologies and quality assurance standards