Principal Product Manager - Catering & Events

Toast builds technology for restaurants and local businesses. The Principal Product Manager will own the Catering & Events product strategy, improving adoption and workflows, expanding use cases, and identifying valuable applications of AI for restaurant operators.

Responsibilities:

• Own and drive the Catering & Events product strategy, connecting investments to Toast's vision and near-term business outcomes such as revenue growth, customer retention, and support ticket reduction
• Lead initiatives that help more customers get started and succeed with the product, from onboarding and setup to everyday workflows
• Expand the product to serve more use cases and customer types across Toast's customer base, working directly with customers to translate complex, high-stakes workflow requirements into product decisions that serve the whole market
• Define where AI creates real value for catering and event operators, and build the investment case to pursue the highest-leverage bets
• Partner with Sales, Marketing, and Customer Success on packaging, positioning, and go-to-market to bring the product to the right customers in the right way
• Shape and validate the business case for the next generation of Catering & Events, the long-horizon bets that drive future growth

Requirements:

• Proven experience defining and owning product strategy for a complex, operationally critical product
• Creative and strategic instincts. You identify the next meaningful bet, make the case for it, and drive it from zero to conviction
• Curiosity and a point of view on AI and agentic product opportunities in operational environments. You do not need to have shipped an agent, but you should have a clear perspective on where autonomous action creates real value and where it creates real risk
• A track record of working directly with customers, translating nuanced workflow requirements into product decisions that scale well beyond a single logo
• Strong instincts for the SMB operator: you understand what it means to run a restaurant without a data analyst, an IT team, or a change management budget, and you can build for that reality
• Executive presence to drive alignment without authority across Engineering, Design, Sales, Customer Success, and product leadership in a high-stakes, cross-functional environment
• experience in food and beverage, hospitality, events, or payments