Sr Business Intelligence Analyst

HealthEquity is hiring a Sr Business Intelligence Analyst to turn customer experience, product, and operational data into clear visualizations that support decision-making. The role builds and maintains dashboards, partners with business and data teams, and improves dashboard usability, accuracy, and adoption.

Responsibilities:

• Designs, builds, and maintains high‑quality dashboards and visual products that support CX strategy, journey management, and operational decision‑making
• Works with CX leaders, analysts, and business partners to translate business questions into clear visual structures, defining the right metrics, comparisons, and drill paths before development begins. Dashboards are built to support executive, strategic, and operational use cases, with strong attention to layout, hierarchy, interactivity, and accessibility
• Develops dashboards for customer journeys, funnels, digital adoption, CX metrics (e.g., NPS, CSAT, effort), and operational performance. Visualizations are designed to surface drivers, trends, and tradeoffs quickly, without requiring deep analytical interpretation
• Partners closely with BI Engineers and data teams to ensure datasets support dashboard logic, performance, and accuracy. This includes validating data, resolving issues, and maintaining trusted, performant dashboards
• Supports visualization standards, documentation, and ongoing improvements based on stakeholder feedback and usage patterns

Requirements:

• Bachelor's degree required or equivalent practical experience in BI development
• 3+ years of experience building dashboards in tools such as Power BI or Tableau
• Strong expertise in data visualization principles and dashboard UX
• Proven ability to translate complex data into clear visual narratives
• Hands‑on experience with Power BI, Tableau, or similar tools
• Working knowledge of DAX, Power Query, SQL, or equivalent transformation logic
• Strong collaboration and communication skills
• Familiarity with customer journeys, CX metrics, or product/operational analytics preferred