Project Manager, Operations

Allied Benefit Systems provides benefit administration and related services. The Project Manager, Operations manages operational projects, new products, services, compliance initiatives, and vendor relationships through the PMO delivery framework. The role coordinates cross-functional teams, oversees project plans and risks, facilitates meetings, reports on status, and supports process improvements and change implementation.

Responsibilities:

• Manage the implementation of operational projects and new products, as well as services, compliance initiatives, and vendor relationships, from initiation through delivery
• Develop and maintain detailed project plans and documentation in alignment with PMO standards, track progress against milestones and ensure delivery commitments are met
• Collaborate with internal and external project partners, acting as a liaison between different departments and teams
• Contribute to the comprehensive assessment of projects to determine compliance, operational requirements, and any technological needs
• Identify project risks, issues, and dependencies early and escalate through PMO defined channels to support visibility and timely decision making
• Support the implementation of quality assurance policies and procedures to maintain project integrity
• Provide support and take the lead in organizing and facilitating both internal and external project meetings, contributing to their effective and efficient execution
• Guide teams through the change process, ensuring all stakeholders are informed and aligned with new implementations
• Provide regular project status updates using standardized PMO reporting formats, ensuring visibility into progress, risks, dependencies, and key milestones
• Collaborate on reviews of existing processes, procedures, and workflows to propose enhancements when necessary
• Demonstrate a strong understanding of Allied’s business requirements
• Gather, analyze, and research information that may impact the project
• Meet established due dates and deadlines
• Track project performance, document lessons learned, and ensure assigned projects are accurately reflected within the PMO portfolio
• Demonstrate a strong understanding of Allied business needs with respect to all ASO processes and workflows. Special attention to technological or programming impacts
• Other duties as assigned

Requirements:

• Bachelor's degree or equivalent work experience required
• At least 5 years' experience in managing projects, including planning, execution, and monitoring within the healthcare industry is essential
• At least 3 years proven ability to lead cross-functional teams, set project goals, and ensure project success
• Strong verbal and written communication skills for effective collaboration with stakeholders, team members, and external partners
• Experience in reviewing and optimizing existing processes and workflows
• Experience in identifying issues, troubleshooting problems, and finding effective solutions during project implementation
• Strong project management skills, including the use of project management software and standardized reporting tools
• Experience with workflow and flowcharting tools such as Visio, SmartDraw, etc. required
• Proficient in Microsoft Office Suite, including Microsoft Excel, OneNote, and Project, as well as the ability to understand and adapt to new software programs
• This is a standard desk role requiring extended periods of sitting and computer work
• Remote
• the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload
• PMP or equivalent project management certification preferred