Senior ServiceNow Business Analyst

Servos is hiring a Senior ServiceNow Business Analyst to support ServiceNow projects for public-sector clients. The role gathers and translates requirements, coordinates demos, testing, and workshops, and supports quality, change management, and project documentation.

Responsibilities:

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
• Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
• Develop a keen understanding of the solutions we implement and our customer’s business

Requirements:

• A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers
• A strong communicator that is highly capable of working directly with client stakeholders
• Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
• An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies
• Familiar with basic administration of the ServiceNow platform
• as well as ITIL framework
• Passionate about doing the right thing, no matter how many times it takes
• CSA Preferred