Senior Systems Engineer

MANTECH is hiring a Senior Systems Engineer to provide Tier III support for enterprise IT systems and infrastructure. The role includes resolving complex technical issues, integrating and deploying system platforms, documenting procedures, supporting ITIL processes, and mentoring junior engineers.

Responsibilities:

• Provide Tier III IT Systems support across enterprise technologies, including VMware vCenter, Horizon View, Site Recovery Manager, HP Blade Servers, HP SANs, HPAC Secure Printing, Active Directory, Group Policies, Certificate Services, DHCP, DNS, and Microsoft Windows Operating Systems
• Diagnose and resolve complex performance, security, and technical challenges across supported infrastructure platforms
• Perform requirements analysis, gathering, and integration for core system platforms while collaborating on project teams to package and deploy production releases
• Author Standard Operating Procedures (SOPs) for repetitive tasks and participate in ITIL Service Lifecycle processes, including submitting Change Requests
• Investigate and resolve operational issues in coordination with technical personnel, while providing mentorship and guidance to junior Systems Engineers
• Support system maintenance and unplanned service outages after normal duty hours (nights and weekends) on occasion
• Perform up to 10% travel as required by program requirements

Requirements:

• Bachelor's degree and 5+ years of IT experience, or an Associate's degree with 8 years of IT experience, or a High School diploma with 10+ years of IT experience can be substituted for a bachelor's degree
• IAT Level III certification required, ex., SecurityX
• DoD 8570 Computing Environment Certification required within 6 months of hire, ex., MCSA, VCP, or equivalent
• Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; basic networking including DHCP/TCPIP
• Experience with Microsoft Windows Systems, HP SANs, or VMware products
• Must have a current or active TS/SCI and be willing and able to obtain a polygraph
• Microsoft Windows systems experience including DNS, Group Policy, and PKI; deploying workstation images and Thin/Zero clients; and Administering vSphere, Horizon View, data backup, and antivirus software
• Experience applying security best practices from DISA and/or vendors
• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow
• ITIL Foundations certification
• Scripting experience