Senior Strategic Accounts Manager, Small Market (Central or Mid-West)

Garner Health partners with employers to improve healthcare quality and lower costs. The Senior Strategic Accounts Manager retains and grows small-market employer clients by advising on plan design, cost trends, and performance while driving net revenue retention and other account KPIs.

Responsibilities:

• Own the process to retain and upsell Garner’s small group employer clients (25 - 250 lives)
• Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance
• Establish and manage key strategic broker and client relationships
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI
• Drive improved Net Revenue Retention and other KPIs for your book of business

Requirements:

• Deep fully insured and small group self-funded health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance
• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space
• A deep commercial focus with proven results of achieving retention and upsell targets year over year
• A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment
• Excellent communication, presentation, and articulation skills
• Demonstrated ability to solve problems in ambiguous strategic situations
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback