Customer Success Manager - Commercial Content

Veeva Systems is a mission-driven industry cloud company helping life sciences organizations bring therapies to patients faster. The Customer Success Manager will ensure customer success with Commercial Content and Medical Vault applications by advising global customers, managing stakeholder relationships, optimizing application use, and coordinating internal and customer collaboration.

Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements:

• 7+ years' experience in promotional content or Medical within life sciences industry
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• 7+ years of working in software, or consulting
• SaaS/cloud experience
• Experience working with Veeva Vault