Senior Product Designer, (Senior Consultant, Experience & Design)

Fearless is hiring a Senior Product Designer to support the modernization of a large-scale, public-facing government website. The role leads the creation of responsive, accessible digital experiences and collaborates with content strategy, accessibility, research, and Drupal engineering teams to deliver an implementable future-state website.

Responsibilities:

• Lead the design of the future-state website experience across desktop, tablet, and mobile, creating intuitive and consistent experiences for diverse user needs
• Create wireframes, interactive prototypes, page layouts, and reusable components in Figma from concept through implementation-ready design
• Apply the Massachusetts Design System and approved Commonwealth design patterns while defining reusable patterns needed for the modernized experience
• Translate user research, personas, journeys, information architecture, navigation, and content requirements into intuitive interface designs
• Design reusable page types, components, and interaction patterns that can be effectively implemented and maintained within Drupal
• Partner with Content Strategy to translate information architecture, navigation, and content organization into cohesive user experiences
• Integrate accessibility throughout the design process in partnership with the Accessibility Lead, ensuring designs support applicable accessibility standards
• Collaborate closely with Drupal developers to validate technical feasibility, provide implementation guidance, and maintain design consistency through development
• Present design concepts to stakeholders, incorporate usability and customer feedback, and iteratively refine designs through approval
• Develop and maintain Design Playbook guidance, component specifications, and developer-ready documentation to support consistent implementation and future reuse

Requirements:

• This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions
• Minimum of 6 years of total relevant professional experience
• Bachelor's degree or equivalent work experience is required
• At least 3 years supporting enterprise-wide website modernization or digital transformation initiatives, with that work occurring within the past 5 years
• Participation in at least one government, higher education, or similarly regulated organization project
• Involvement in the implementation or support of at least one Drupal solution hosted on AWS
• Strong UX/UI design experience for large-scale websites or complex digital services
• Advanced proficiency with Figma, including wireframing, interactive prototyping, reusable components, and developer-ready design specifications
• Strong experience designing responsive, component-based experiences across desktop, tablet, and mobile
• Demonstrated experience applying design systems and reusable design patterns to create consistent digital experiences
• Strong application of user-centered and accessible design principles throughout the design lifecycle
• Experience translating user needs, information architecture, navigation, and content requirements into intuitive interface designs
• Demonstrated ability to collaborate with developers throughout implementation to ensure design feasibility, consistency, and quality
• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction
• Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise
• Familiarity with the Massachusetts Design System or comparable government design systems
• Background designing public-sector digital services
• Experience designing websites implemented in Drupal
• Knowledge and practical application of WCAG 2.1/2.2 Level AA requirements
• Experience with usability testing and user research
• Background supporting content-heavy website modernization initiatives
• Experience developing and maintaining design playbooks or reusable component libraries