Fundraising Operations Senior Business Analyst - R4582

World Wildlife Fund (WWF) is a global conservation organization working to protect wildlife, conserve habitats, and advance sustainable solutions. The Fundraising Operations Senior Business Analyst maintains CRM database integrity, leads automated data processing and special projects, analyzes business processes, and develops solutions and documentation to improve operational efficiency and support fundraising operations.

Responsibilities:

• Oversees all automated Fundraising Operations data processing. Designs, implements and manages all file imports and layouts utilizing the BrightVine Data Loader, SAS and BBCRM technology
• Collaborates with stakeholders to gather and document business requirements. Develops innovative solutions and strategies to address business challenges and enhance operational efficiency while ensuring alignment with existing systems and integrations
• Drives the end-to-end lifecycle for Fundraising Operations special projects, software upgrades and implementations, including planning, execution, monitoring, and control, to ensure timely delivery of high-quality solutions within scope, timeline, and budget
• Identifies and mitigates risks and issues that may impact project success, implementing proactive measures to minimize disruption and ensure smooth project execution
• Leads and facilitates meetings, workshops and presentations to communicate changes to configurations, customizations, business processes and software applications to end users and other key stakeholders
• Creates and maintains all business process documents required for change management and training
• Researches industry trends, best practices and emerging technologies related to gift administration, operations management and process optimization
• Proactively identifies opportunities for continuous improvement, automation and innovation, championing initiatives to drive positive change and enhance effectiveness
• Performs other duties as assigned

Requirements:

• A Bachelor's degree with 6+ years as a Business Analyst or in a similar role
• CRM database and high-volume data processing experience is required
• Strong problem-solving abilities and a proactive mindset, with a demonstrated track record of driving results and delivering value through process improvement initiatives
• Outstanding organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with internal and external stakeholders of all levels
• Committed to building and strengthening a culture of inclusion within and across teams
• Identifies and aligns with WWF's core values:
• COURAGE – We demonstrate courage through our actions, we work for change where it's needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home
• INTEGRITY – We live the principles we call on others to meet. We act with integrity, accountability, and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve
• RESPECT – We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future
• COLLABORATION – We deliver impact at the scale of the challenges we face through the power of collective action and innovation
• Applicants must be legally authorized to work in the U.S
• Relocation is not provided for this position
• A Bachelor's degree with 6+ years as a Business Analyst or in a similar role (preferably in the non-profit sector)
• Experience with BBCRM and BrightVine Data Loader is strongly desired
• Proficiency with Microsoft Power Platform, Power Apps, and Power Automate is strongly desired