License and Scale is hiring a client success manager to own client relationships from onboarding through achievement of client outcomes. The role manages onboarding, engagement, retention, renewals, and expansion while tracking client progress and satisfaction.
Run the kickoff, set expectations, and get every new client oriented and moving fast. First impressions set the whole relationship
Keep clients on track toward their outcome. Regular check-ins, clear next steps, and a push when they stall
Clients always know who to go to. You respond fast, you follow up, and nothing they raise gets dropped
Watch for disengagement, frustration, and silence. Get ahead of cancellations before they happen with proactive outreach
Know where each client is, what they need next, and how close they are to their result. Keep the CRM and tracking current
Capture wins, testimonials, and case studies as clients hit milestones. Feed them back to sales and marketing
Identify happy clients ready to renew or upgrade and run those conversations cleanly
Track churn, NPS, engagement, and outcomes. Surface patterns leadership needs to see and fix
