Sales Account Manager – Flexible

Taghleef Industries is seeking a Sales Account Manager to manage and grow a strategic customer relationship in the flexible packaging industry. The role serves as the primary commercial contact, overseeing customer engagement, contract compliance, pricing, rebates, forecasting, issue resolution, and account growth while coordinating with converters and internal teams.

Responsibilities:

• Manage and strengthen relationships with key strategic customer
• Serve as the primary liaison between the customer, converters, internal sales leadership, finance, supply chain, and technical team
• Support the execution and management of the current 2-year customer contract, which expires on August 21, 202
• Partner with TI Finance to monitor and manage the quarterly rebate program
• Oversee converter-directed pricing, including quarterly pricing updates with a one-month la
• Work closely with converters, including the largest converter partner, Toppan in Hartsville, S
• Promote and support TI’s extensive product offering to meet customer needs and identify opportunities for growth
• Monitor customer activity, pricing changes, sales trends, contract requirements, and market condition
• Resolve customer issues by coordinating with internal departments to ensure timely and effective solution
• Prepare account updates, forecasts, pricing reviews, and business summaries for internal leadership
• Identify opportunities to expand business within existing customer accounts while maintaining strong service level
• Ensure all account activities align with company goals, contract terms, pricing guidelines, and profitability target

Requirements:

• 5+ years of experience in account management, sales, customer relationship management, or strategic account support
• Strong understanding of pricing structures, contract management, rebates, and customer program
• Ability to manage complex accounts with multiple stakeholders and changing business needs
• Strong communication, negotiation, organizational, and problem-solving skil
• Proficient in Microsoft Office, CRM systems, reporting tools, and sales forecasting process
• Bachelor's degree in Business, Sales, Marketing, Supply Chain, Packaging, or a related field preferred
• Experience in flexible packaging, films, manufacturing, CPG, or related industries preferred
• Experience working with large corporate customers and converter relationships preferred
• Experience supporting large CPG customers in the Flexible Packaging industry
• Knowledge of converter-directed pricing mode
• Experience partnering with finance teams on rebate programs and customer contract compliance
• Strong commercial mindset with the ability to identify growth opportunities while protecting profitabiliy