Microsoft Dynamics 365 Business Analyst

MERP Systems, Inc. is a CMMI Level 3 appraised Microsoft Gold Partner and 8(a) services organization. The Microsoft Dynamics 365 Business Analyst will represent customers as a subject matter expert, lead discovery and development activities, document and prioritize requirements, coordinate with development teams, and oversee testing, UAT, implementation timelines, and post-production support.

Responsibilities:

• Plan and drive the discovery process from start to finish by interviewing the functional stakeholders to extract the required information
• Conduct process mapping sessions and sketch out the as-is and to-be business process
• Help them visualize their future state by making process improvement recommendations
• Document the gathered requirements in detail including but not limited to a. Business Process Flow charts b. Business Requirements i.e. Features/User Stories
• Review the documented requirements with the customer, get their input and refine the requirements throughout the Discovery phase
• Finalize the requirements and get signoff on the BRD to assist the Project Manager with Project scope management
• Be the internal SME for the functional requirements and the primary liaison between the DEV team and the customer
• Participate and weigh in on technical design decisions and play the internal Product Owner
• Monitor development progress and ensure documented requirements are being met to the customer’s satisfaction
• Lead the BAs through the testing phase by preparing test plans and executing the test cases as well
• Collaborate with the project manager and DEV Lead to estimate and manage system implementation timelines
• Provide Sprint Demos to the customer before UAT delivery
• Coordinate and schedule periodic and ad hoc check in calls with the customer; prepare meeting minutes to summarize the discussion and highlight action items
• Be the customer’s conduit for post-production support and managing expectations for post-release enhancements

Requirements:

• Must have a valid Green Card/EAD or US Citizen
• • 8+ years of Business Analysis experience
• • At least 2 new system implementation experience (not just system enhancement projects)
• • Proficient with documenting actionable and testable user stories
• • Must have Dynamics 365 CRM experience (this is not an ERP role)
• • Experience with testing, creating test plans and writing functional test cases
• • Exceptional Analytical Skills (ability to comprehend requirements and come up with follow up questions as they are being verbalized by the customer)
• • Excellent Customer Service Skills (ability to build trust in the customer by becoming the SME on their processes)
• • Federal Government IT project experience is a PLUS