Business Systems Support Analyst

Republic Services is an environmental services company providing recycling, waste, and sustainability solutions. The Business Systems Support Analyst bridges business operations and Oracle technology teams by analyzing business needs, supporting Oracle applications, resolving incidents, documenting requirements, and driving system improvements. The role also supports testing, stakeholder communication, vendor relationships, and operational excellence.

Responsibilities:

• Facilitates system enhancement requests and coordinate the related applicable enhancement release schedule with product owner and related stakeholders. Coordinates the process of obtaining functional requirements from applicable business stakeholders and subject matter experts utilizing elicitation techniques
• Performs research and analysis for proposed projects to determine feasibility
• Creates detailed documentation of user requirements and partners with the development team to document both functional and non-functional specifications
• Supports quality assurance and control efforts using data analysis/profiling as part of pre- and post-implementation reviews. Provides support to functional and user acceptance testing groups throughout development life cycle
• Responsible for status reporting, knowledge transfer and implementation plans as appropriate for the software solution being developed
• Builds and maintains relationships with software application vendors and implementation partners Performs other job related duties as assigned
• Manage Oracle application support and incident resolution, prioritizing requests and driving issues through the full lifecycle from intake and triage to root cause analysis and resolution
• Partner with business stakeholders, technical teams, and third-party vendors to resolve operational issues, manage escalations, and ensure service level commitments are met
• Analyze support trends, monitor system performance, and drive continuous improvement initiatives that enhance application reliability, user experience, and operational efficiency

Requirements:

• • Experience using Structured Query Language (SQL) for data analysis
• • Business Analysis or Project Management Professional certification
• • Minimum of 3 years of experience in a business or technical analysis role
• This position is a remote opportunity; however, candidates must reside in the state of Arizona at the time of hire.