Senior Product Manager

OpenLoop is a telehealth support company that enables virtual care delivery across multiple specialties. OpenLoop is seeking a Senior Product Manager to own insurance eligibility and benefits products end to end, including payer connections, revenue cycle tooling, client-facing capabilities, and patient coverage information. The role involves defining product strategy, improving eligibility data quality, managing roadmaps, and partnering with internal teams and external clients.

Responsibilities:

• Define and drive product strategy for insurance capture, real-time and batch eligibility verification, benefits detail, and coverage discovery — aligned with OpenLoop's business and clinical goals
• Drive accuracy, speed, and completeness of eligibility responses, and define how we normalize inconsistent payer data into benefit information that downstream systems and humans can trust
• Define how clients consume eligibility through APIs, configuration, and reporting, so capabilities scale across client models without a custom build each time
• Communicate roadmap priorities, tradeoffs, and timelines to both internal stakeholders and external partners
• Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design teams
• Write clear, actionable product requirements and success metrics, and hold the work accountable to them: eligibility accuracy, encounters with an eligibility issue at time of service, eligibility-driven denial rate, manual verification touches per encounter, and payer coverage and uptime

Requirements:

• 5+ years of product management experience, including significant experience working directly with customers or clients
• At least 3 years in healthcare revenue cycle, payer operations, or health insurance technology
• Hands-on knowledge of eligibility and benefits workflows specifically — not just RCM in general. You know what a 270/271 exchange does and doesn't tell you, and why two payers can return the same benefit three different ways
• Working fluency across the wider revenue cycle: insurance capture, claims submission, denials, patient billing, and how upstream eligibility errors surface downstream
• Demonstrated experience building, communicating, and managing product roadmaps
• Strong technical acumen — you work directly with engineers on APIs, data models, and integration tradeoffs, and you read the payer documentation yourself
• Data-driven in practice: comfortable in transactional data, troubleshooting anomalies, and validating hypotheses before building
• Strong communication skills, with the ability to engage confidently with both internal teams and external stakeholders
• Familiarity with virtual care, care delivery platforms, or healthcare operations
• Direct experience with clearinghouses or EDI transaction sets (270/271, 276/277, 837, 835), or with coverage discovery products
• Familiarity with Medicare, Medicaid, and commercial billing differences, and with multi-state operations
• Experience with Healthie or comparable EMR platforms
• Experience applying AI or automation to verification workflows, with a clear-eyed view of where it's reliable and where it isn't
• Background in a B2B2C or white-label environment where your product ships under someone else's brand
• SQL proficiency