Customer Service Representative - Insurance Services - Remote USA

TTEC is a global consulting, technology, and managed services company focused on delivering human customer experiences. The Customer Service Representative - Insurance Services handles customer and member inquiries, researches issues, and resolves escalated or complex calls related to accounts, coverage, and services in a remote role.

Responsibilities:

• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States
• • 6 months or more of customer services experience
• • High school diploma or equivalent
• • Recognize, apply and explain your product or service knowledge
• • Computer experience
• • High speed internet connection (>25mbps). A hardwired connection to your home router is required
• • A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)