Enterprise Customer Success Manager - Central

Sigma Computing provides a cloud-based analytics and business intelligence platform that helps businesses leverage data for informed decisions. The Enterprise Customer Success Manager will manage strategic customer accounts, guide customers in maximizing platform value, and drive net dollar retention through growth, adoption, advocacy, and success planning initiatives.

Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base

Requirements:

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience
• We have an in-office work environment in all our offices in SF, NYC, London and Sydney
• All roles have a 25% travel expectation unless explicitly stated otherwise
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)