Program Quality Manager - Product (Dairy)

Sysco is the global leader in foodservice distribution, and they are seeking a Program Quality Manager to execute initiatives and manage projects that assure compliance with food safety and quality standards. The role involves leading cross-functional teams, interacting with customers, and developing Sysco-branded product programs.

Responsibilities:

• Lead, execute and promote Sysco Brand Product approval process
• Manage and execute FSQA sourcing processes and procedures to ensure compliance of all awarded and sourced products to source award criteria related to quality and food safety
• Lead initial product review process for potential Sysco branded products to assess their suitability relative to Sysco requirements for product food safety & quality
• Issue concise verbal and written reports relative to observations and recommendations to internal and external stakeholders
• Create and/or review product specifications for Sysco brand products, providing timely response and direction to internal and external stakeholders
• Execute evaluations of Sysco brand products and follow-up with corrective actions to suppliers and Sysco Corporation
• Provide formal verbal/written communications to internal and external cross-functional stakeholders that document product compliance and performance to Sysco Brand requirements
• Create, implement and manage programs that help ensure Sysco brand product food safety and product quality/consistency
• Monitor websites/publications to identify food safety, regulatory changes, alerts, or actions by regulatory agencies relative to product food safety
• Leads and reviews the work of professional and supervisory level coworkers involved in FSQA activities in the area of supplier product responsibility
• Involved in team management activities including interviewing, development and performance reviews of team members
• Create annual and quarterly objectives according to Coaching & Maximizing Performance (CMP) plan and FSQA KPI’s; travel to current/potential Sysco brand suppliers and/or co-packers, prioritize projects, correspondence, and specification development
• Contribute to the development of an operating plan, budget and performance goals
• Provide support, when necessary, with departmental goals and communication to other FSQA staff members in the event of a product quality complaint or food safety issue
• Complete any other essential job functions as assigned by the supervisor
• Participate in corporate FSQA meetings/functions
• Interfaces with Sourcing, Marketing, BT (business technology), Legal, Risk Management, Sales, CSR, CatMan, & OPCO personnel, suppliers and customers at all levels

Requirements:

• Bachelor's degree in Animal Science, Food Science, or Biological Science from a four-year college or university is required
• A minimum of five years of experience in quality assurance, quality control, R&D research and development, production, or operations of a food manufacturing facility is required
• Ability to prioritize resources, review deliverables and performance metrics and focus on executing results while holding self and others accountable
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Displays problem solving, organizational and analytical skills which includes solution analysis and mobilization of resources
• Ability to use lab equipment, food preparation equipment, personal computer and office communications equipment
• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to use hands and fingers, handle, or feel objects, tools, or controls
• At times, the employee is required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell
• The employee must occasionally lift to 60 lbs. and/or move up to 100 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Product evaluations and inspections may require lifting of products up to 60 pounds and work in a production environment around moving machinery
• Corrected vision required for sensory analysis to identify color, clarity
• Warehouse and plant visits require close-up and distance visual capabilities to judge GMPs, as well as peripheral vision and depth perception mandatory for safety
• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold/heat, and risk of radiation from X-ray equipment
• Plant visits expose the employee to both moderate and loud noise levels
• Domestic and International travel may be required
• Travel may be required up to two (2) days per month
• Travel after normal work hours and/or weekend days may be required
• Certification or Formal job training in TQM (Total Quality Management) principles, SPC (standard procedure call), GFSI (Global Food Safety Initiative), HACCP, Preventable Controls, FSMA and USDA/FDA regulations would be beneficial
• The ability to speak multiple languages is preferred