Senior Consulting Project Manager - Retail and Consumer Goods

Microsoft Industry Solutions Delivery provides industry-specific consulting and technology solutions for customers’ digital and AI transformation journeys. The Senior Consulting Project Manager will lead complex, multi-track Retail and Consumer Goods programs, managing delivery, financials, risks, governance, and stakeholder relationships while supporting growth opportunities and executive engagement.

Responsibilities:

• Drive successful delivery of consulting engagements throughout the project lifecycle, including planning, execution, governance, risk management, financial management, and closure
• Build trusted relationships with customer stakeholders, proactively managing expectations, addressing issues, and helping resolve escalations to maintain high customer satisfaction
• Serve as the orchestration point across customers, project teams, partners, sales, customer success, and engineering stakeholders to ensure alignment and predictable delivery outcomes
• Manage project financials, forecasts, utilization, budgets, risks, assumptions, and dependencies while maintaining delivery quality and profitability
• Support presales, scoping, and contracting activities by contributing delivery expertise, estimates, staffing plans, implementation approaches, and delivery risk assessments
• Lead delivery governance, including executive status reviews and steering committee discussions, providing clear communication on progress, risks, decisions, and outcomes
• Identify opportunities to accelerate customer value realization, cloud adoption, and future phases of work, partnering with account teams to develop follow-on opportunities
• Drive operational excellence through consistent use of delivery methodologies, quality controls, lessons learned, and continuous improvement practices
• Lead through influence, fostering accountability, collaboration, and high performance across cross-functional and geographically distributed teams
• Coach and mentor project team members, sharing knowledge, best practices, and delivery expertise to strengthen team capability and customer outcomes

Requirements:

• Bachelor's Degree in related field AND 5+ years experience in project management
  • OR equivalent experience
• Bachelor's Degree in related field AND 12+ years' experience in project management
  • OR equivalent experience
• Project Management Professional (PMP) certification
• 6+ years financial management experience
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
• Demonstrated experience in Retail Consumer Goods
• Experienced in presenting to executive leaders and ability to communicate strategic value to customers
• Proven ability to lead complex, multi-track programs and translate technical delivery into business outcomes
• Background in consulting or practice leadership, with ability to run engagements “like a business”
• Proven track record of influencing strategy and building long-term customer relationships