Sr. Proposal Customer Success Manager, Mid-Market (GovCon)

Procurement Sciences is hiring a Sr. Proposal Customer Success Manager to support mid-market government contracting customers using its AI-driven platform. The role owns customer relationships, drives adoption and value realization, monitors account health, and partners with Account Managers and cross-functional teams to support customer outcomes.

Responsibilities:

• Building and executing a value realization plan for each account, tied to the customer's own pursuit and win goals
• Delivering quarterly business reviews that connect platform usage to bid and organizational outcomes, not feature tours
• Driving adoption breadth across the platform, not just the one workflow the customer bought for
• Training new users, new teams, and new champions as your accounts change shape
• Maintaining strong health scores across your book and keeping your read on each account current and defensible
• Surfacing risk early, using client data and feedback to identify trends, pain points, and opportunities, so there is time to do something about it
• Owning the adoption and engagement side of any save plan, and escalating to your team lead when an account needs more altitude
• Recognizing expansion signals (new teams, new pursuit volume, unmet needs) and handing them to your Account Manager with the context they need
• Building strong relationships with your customers and ensuring their success with our AI-driven platform
• Working in close partnership with your Account Manager: shared account plan, shared view of health, no surprises in either direction ahead of a renewal
• Translating customer pain into prioritized product input for our Product team
• Collaborating with other cross-functional teams, including Engineering and Sales, to address client needs and drive continuous improvement of our solutions
• Contributing to CS playbooks, templates, and documentation as we build them

Requirements:

• 5+ years in GovCon business development, in roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar. You have lived through a compliance matrix, a color review, and a recompete
• 2+ years in a customer-facing role where you were responsible for someone else's outcome: customer success, implementation, training, client-facing consulting, or account support
• Comfort holding a substantive conversation with a director or VP, including a candid one about why adoption has stalled
• Strong analytical instinct. You can look at usage data and tell the difference between an account that is fine and an account that is quietly dying
• Excellent written communication. Much of this job is email that has to land the first time
• Bachelor's degree Business, Communications, or a related field
• U.S. citizenship
• Experience with mid-market or enterprise B2B SaaS accounts
• Working knowledge of generative AI and LLMs, and a real point of view on where they help and where they don't in a proposal shop
• Experience partnering with a sales or account management counterpart on a shared book
• Familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tooling
• Experience in a company scaling its CS function rather than one with mature process