Senior Product Designer

Swiftly is a transit data platform helping cities and transit agencies improve passenger information, operations, and service performance. The Senior Product Designer will design software for transit agency staff across the full product cycle, lead user research, partner with product and engineering, and contribute to Swiftly’s design system and product design foundation.

Responsibilities:

• Design software for transit agency staff across the full product cycle, from discovery and research through to prototypes and high-fidelity designs
• Lead as an equal partner to your product and engineering counterparts. Help decide what the team builds, make the case for user-centered decisions with evidence, and hold the line on quality under pressure to ship
• Plan and lead user research (interviews, usability tests, synthesis) and communicate findings in ways that change decisions
• Design for the real-world context your work lands in, including the operational workflows and service outcomes that connect to the software
• Stay embedded through the build, keeping the team honest about what users need as tradeoffs get made
• Contribute to Swiftly's design system and help raise the team's design foundation over time

Requirements:

• At this time we are unable to provide Visa sponsorship
• We're looking for a portfolio that shows craft and problem-solving
• Work you owned, showing how you moved from ambiguity to a clear outcome
• Experience designing data-rich and operationally complex software will serve you well here
• You don't need to check every box
• Two things we do expect from everyone are your ability to design well-crafted interfaces, and a track record of leading within an empowered product team
• 8+ years of experience and a track record of taking complex products from conception to completion
• Proven leadership within an empowered product team
• You have shaped roadmap and scope alongside product and engineering, argued for user-centered decisions with research and evidence, and changed your team's mind, and your own, when the evidence shifted
• You use AI tools to prototype with production-level code, moving fast to test ideas at real fidelity
• And you still sweat the details back on the canvas, getting every pixel right when it matters
• Experience in complex domains: operational software, data-dense interfaces, or products where understanding the underlying logic is part of the design work
• Comfort with automation and trigger-based systems is a strong signal
• Comfort with data visualization and analytical UX: dashboards, reporting, and exploratory analysis
• An interest in designing for open-ended, user-driven outputs (including AI-assisted or prompt-to-output paradigms) matters here, even without direct experience
• An eye for how flows fit together across a product area, and how software decisions play out in the real world
• Service design methods (blueprints, journey mapping) help; coherence across touchpoints and teams is the point
• Strong user research skills: knowing which method to use, interviewing well, and turning findings into decisions rather than documents
• You lift the designers around you through direct, specific feedback and mentorship, raising the standard of the work near you, not only your own
• We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact