Sales Engineer

SHOPLINE is an ecommerce and retail services company seeking a Sales Engineer to provide pre-sales technical support and technical expertise. The role involves analyzing partner and customer needs, developing and validating solution designs, delivering technical presentations, and collaborating with cross-functional teams throughout the sales process.

Responsibilities:

• Understand the business needs of our partners and sales team, and analyze requirements related to ecommerce - Retail services
• Provide pre-sales technical support, guiding partners and sales team members in understanding the functionality and structure of our services
• Collaborate with internal teams to develop technical specifications and make appropriate recommendations to meet customer requirements
• Attend customer meetings and deliver technical content and presentations to showcase our solutions effectively
• Verify and sign off on solution design, configuration, interoperability, and assess delivery costs for effective project execution
• Establish and maintain strong interpersonal relationships with customers and stakeholders throughout the sales process
• Research and understand user needs, incorporating insights into the development of tailored solutions
• Stay updated on the competitive landscape, market trends, and evolving customer needs, aligning them with the company's mission and vision

Requirements:

• University graduate with at least 3 years of experience in sales engineering
• Strong knowledge of software programming languages is a must
• Structured thinking and exceptional technical writing skills to convey complex concepts clearly
• Proven ability to work collaboratively with cross-functional teams, fostering a cohesive and productive working environment
• Adaptive nature, capable of thriving in ambiguity and a fast-paced environment, demonstrating resilience and a solution-oriented mindset
• High attention to detail, with excellent organization and coordination skills to manage multiple tasks effectively
• Strong multitasking abilities, enabling efficient handling of multiple tasks and prioritization based on importance
• Curiosity and genuine interest in technology and new product developments, staying abreast of industry advancements
• preferably in the e-commerce/SAAS industry
• Previous experience in a startup environment is highly desirable, showcasing adaptability and a proactive approach