Customer Success & Implementation Manager

SigIQ.ai builds EverTutor, an AI-powered one-on-one math support platform for affordable, high-dosage K-12 tutoring. The Customer Success & Implementation Manager will own school partner relationships from kickoff through renewal, leading implementations, supporting teachers, monitoring student analytics, resolving operational issues, and ensuring strong customer outcomes.

Responsibilities:

• Own end-to-end implementation for a portfolio of school partners: kickoff, onboarding, launch, and ongoing support
• Run structured kickoff calls one to two weeks ahead of each launch so teachers know exactly which lessons to run on day one
• Work directly with teachers on using EverTutor in both Tutor Mode and Co-Teacher Mode for instruction, practice, and guided practice
• Pull and read student analytics and dashboards proactively, surface where students are struggling, and help teachers act on it
• Manage scheduling, account setup, rostering, and on-the-ground problem-solving during and after launch
• Serve as the trusted day-to-day contact for school leaders and teachers, escalating cleanly and keeping every commitment
• Travel to partner school sites during launch windows and key moments
• Pitch in on cross-functional work such as content QA and process-building as the team scales

Requirements:

• Data-comfortable: you can live in a dashboard or spreadsheet, spot the story in the numbers, and translate it into a next step for a teacher
• High ownership and follow-through; nothing falls through the cracks on your accounts
• Clear, warm communicator who can hold a flagship relationship where every detail is watched
• Scrappy and self-directed; comfortable being the first person in a function and building the playbook as you go
• Willing and able to travel to school sites as needed
• Available to start by September 1, 2026
• 2 to 5 years in customer success, implementation, account management, or a school-facing role, ideally in edtech or K-12
• Comfortable in front of educators and school administrators; former teachers and school staff strongly encouraged to apply
• Prior experience standing up a customer success or implementation function at an early-stage startup
• Background in math education, MTSS, or intervention programs
• Familiarity with leading math curricula (Eureka, Illustrative Math, Zearn, Envision Math, Big Ideas, or Singapore Math)
• Former classroom teacher, instructional coach, or school administrator; direct time in schools is a real bonus for this role