IT Business Systems Analyst III - Power

Williams is a Fortune 500 energy company focused on delivering reliable energy and powering a cleaner, more connected future. The IT Business Systems Analyst III serves as a liaison between IT and business teams, translating requirements into technical solutions, managing application systems, and supporting business process improvements. The role also leads IT and telecommunications activities at assigned power generation facilities, including field assessments, infrastructure troubleshooting, documentation, and on-call support.

Responsibilities:

• Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
• Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
• Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
• Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability
• Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
• Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements
• Other duties as assigned

Requirements:

• High school diploma or GED and a minimum twelve (12) years' IT experience, OR Associate's degree and a minimum eight (8) years' IT experience, OR Bachelor's degree in IT-related field and a minimum five (5) years' IT experience
• Meet field requirements, including maintaining a valid driver's license, the ability to lift up to 50 pounds, and the capability to safely work at heights
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Must be able to work on-site five days per week during the initial onboarding period
• Proficiency in Microsoft Office Applications and PC skills