Senior DevOps Engineer

Curriculum Associates is an education technology company that develops learning programs such as i-Ready to support educators and students. The Senior DevOps Engineer designs, automates, and maintains Azure-based developer environments, self-service provisioning systems, CI/CD pipelines, cloud infrastructure, and monitoring solutions. The role also provides technical troubleshooting, documentation, coaching, and IT support escalation.

Responsibilities:

• Analyze developer environment needs and Azure cloud infrastructure to improve performance, capacity, scalability, including evaluation of new technologies for new company initiatives and budget planning
• Collaborate with development and IT teams to design and implement infrastructure-as-code (e.g., Terraform, Bicep/ARM) for self-service developer environments (sandbox, dev, test) and supporting network infrastructure
• Design, build, and maintain CI/CD and environment-provisioning pipelines (e.g., Azure DevOps, GitHub Actions) that let developers self-serve new environments, and oversee the deployment, monitoring, and administration of those Azure-based systems and services
• Manage project timelines and documentation
• Troubleshoot technical issues across build/release pipelines and cloud infrastructure, and develop effective solutions, including potential 24 X 7 on-call for network and systems support
• Coach/train developers and the infrastructure and service desk team on environment self-service tooling, DevOps practices, and automation
• Help drive the company towards advancements in DevOps practices, automation, and cloud technology
• Build and maintain containerized and virtualized application environments (e.g., Docker, Kubernetes/AKS), leveraging automation and configuration management tools for consistent, repeatable deployments
• Own onboarding and self-service provisioning for the developer community, including environment request/approval workflows, access management, and a portal or catalog of standardized environment templates
• Provide an escalation point for IT Support Services that includes supporting: Office 365, Active Directory, end user networking, and other client applications and processes
• Create and update documentation for processes and procedures, including troubleshooting of common issues, pipeline and infrastructure-as-code diagrams, deployment standards, data reports/analytics, operations runbooks, etc

Requirements:

• Familiarity with operating systems, such as Windows, Linux and MacOS
• Hands-on experience administering and automating Azure cloud infrastructure (Azure DevOps, Resource Manager/Bicep, AKS, Azure Monitor); AWS familiarity a plus
• Experience with infrastructure-as-code (Terraform, Bicep, or ARM templates) and scripting/automation (PowerShell, Python, or Bash)
• CI/CD pipeline design and management experience (Azure DevOps Pipelines, GitHub Actions, or Jenkins), including build, test, and release automation
• Experience building self-service developer platforms or environment catalogs (e.g., internal developer portals, environment-as-a-service, or similar), with an eye toward developer experience (DevEx)
• In depth knowledge of Microsoft Windows Server and other MS products, including Active Directory, Exchange, Office 365, IIS, and SharePoint
• Experience with configuration management and containerization tools (e.g., Ansible, Chef, Puppet, Docker, Kubernetes) or similar
• Experience with Git-based version control and database management software, such as MySQL and Microsoft SQL Server
• Understanding of system monitoring processes and best practices
• Ability to handle multiple projects concurrently in a fast-paced open environment
• Proven ability to learn new technologies quickly to a high level of proficiency
• Understanding of information security principles and best practices including network level and endpoint protection mechanisms
• Previous experience with providing 24 X 7 mission critical support
• Ability to work as part of a team and establish working relationships with peers, co-workers, managers, and external contacts, and work effectively and professionally in a team environment
• Excellent written and verbal communications skills
• Strong customer service skills with high focus on customer satisfaction
• Minimum travel required between our sites and or for training purposes (<10%)
• Typical Office environment, with the ability to move equipment weighing up to 50 pounds with or without reasonable accommodation
• Minimum of 7 years' experience in IT systems/DevOps engineering, with significant hands-on Azure experience, is preferred
• Bachelor's degree and/or Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer Expert) or other related certifications preferred