Market Manager, Services

American Tower is a global digital infrastructure company providing tower sites and real estate solutions that support connectivity. The Market Manager, Services will oversee turnkey wireless deployment services across a defined geographic area, leading project execution, resources, vendors, customer communications, data integrity, and financial performance while managing and developing a team.

Responsibilities:

• Execute and deliver acquisition, zoning and permitting, and construction management of all assigned projects within your defined area. This includes project oversight across a business line with services revenue within your defined area
• Act as the escalation point for mitigating and resolving issues and collaborate cross-functionally across the collocation process to deliver results
• Perform accurate deployment forecasting, workload analyses, and resource demand planning
• Allocate external and internal resources to ensure proper staffing ratios are in place based on work volume fluctuations
• Implement onboarding and training plans that enable employees to meet business objectives
• Identify and vet new vendor candidates in your area; support negotiations, training, and onboarding; manage work allocation; conduct regular performance reviews; and support procure-to-pay activities to ensure timely and accurate purchase orders and payments
• Own deployment data integrity and accuracy for your area; ensure forecast accuracies/adherence
• Manage all deployment activities including site acquisitions, due diligence, architectural/engineering services, zoning, permitting, project management, construction, deployment meetings, reporting, and closeout packages for assigned customer
• Lead efforts with internal and external customers to identify and resolve project delays, leveraging data to review aging, gap analyses, cycle-times metrics, master lease agreement fees, leases’ operating working capital, and customer invoicing at the operational area level
• As a Market Manager Services, you are responsible for the recruitment, performance management, and career development of a team of Services Senior Project Managers, Senior Construction Managers, Project Managers, and Construction Managers. You’ll also be expected to cultivate a collaborative team dynamic that meets our business objectives
• Other duties as assigned

Requirements:

• Bachelor's degree in Business, Planning, Engineering, Real Estate or Construction Management, or equivalent work experience required
• Eight years of experience managing wireless network deployments, preferably with direct expertise in site acquisition, construction management, and commissioning and integration required
• Experience leading wireless carrier deployments with broad working knowledge of the turnkey services process required
• Strong understanding of customer systems, processes, and project volume and expectations at the operational area level
• Expertise in managing wireless site development professionals through network deployment projects
• Self-motivated leader who can influence and drive change, maintain customer relationships, and establish a positive culture
• Approximately 40% travel may be required to support the position's responsibilities
• Strong organization, planning, and customer facing communication and presentation skills
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results
• Strong leadership skills; ability to drive and motivate a team to achieve results, leverage data, and engage customers at all levels
• Previous supervisory experience preferred