Randstad Digital is seeking an experienced Support Services Technician for an exciting remote opportunity in the Kansas City area. This person will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.
Job Duties and Responsibilities:
Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
Work daily with internal customers via phone, chat, email, and occasional walk by
Accurately record all work and troubleshooting in tickets
Maintain positive, professional attitude at all times
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Perform troubleshooting on Network Printer and Multifunctional Devices
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
- Associate degree in related field of study preferred
- Bachelor's Degree preferred
- 1-2 years of experience in MS Windows environment handling calls on break/fix support
- Experience using and troubleshooting MS Office (O365) products
- Experience using ticketing systems, ServiceNow preferred
- Experience managing and troubleshooting Windows 10 workstations
- Certification and/or License preferred.
Knowledge, Skills and Abilities
- Able to demonstrate superior customer service skills
- Able to communicate and translate complex technical topics into easy-to-understand concepts
- Able to communicate clearly and effectively, both verbally and in writing
- Able to clearly document technical processes
- Able to proficiently manage and troubleshoot Microsoft desktop operating systems
- Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
- Working knowledge of Active Directory Users and Comp
- Working knowledge of Apple products including iPhone, iPad and Mac Computers
Active Directory,Apple products,database,electronic mail,ticketing systems,Mac Computers,Microsoft desktop,MS Office,MS Windows,O365,ServiceNow,computer software,troubleshooting Windows,communicate,troubleshoot,proactively,diagnose,superior customer service,first-level technical support,help desk,problem management,operating systems,communicate clearly,workstations
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
