Job Title: Senior Director Onsite Account Delivery Partner (Life Sciences, Pharma)
Location: Onsite (Client Location Raritan, New Jersey - Hybrid)
Salary - TBD
Grade: 8A
Role Overview:
As the Senior Director Onsite Account Delivery Partner, you will be the strategic face of the organization at the client site, responsible for end-to-end delivery, relationship management, and account growth. This role demands deep healthcare domain expertise, strong leadership, and the ability to orchestrate cross-functional teams to deliver value across digital, cloud, and enterprise platforms.
Key Responsibilities:
Client Engagement & Strategic Leadership
Serve as the primary onsite liaison for the account, building trusted relationships with client stakeholders across Pharma, MedTech, and R&D verticals.
Lead strategic planning and governance discussions, ensuring alignment with client objectives and business outcomes.
Represent the organization in executive steering committees, quarterly business reviews, and innovation councils.
Delivery Oversight & Operational Excellence
Oversee delivery across multiple workstreams including Digital, Data & Analytics, GenAI, RPA, and cloud transformation initiatives.
Ensure SLA adherence, quality benchmarks, and proactive risk mitigation.
Drive continuous improvement through automation, analytics, and agile practices.
Proposal, RFP & Contract Management
Lead solutioning and proposal development for new opportunities, including RFP responses and SOW negotiations.
Collaborate with offshore and pre-sales teams to define scope, pricing, and delivery models.
Ensure compliance with healthcare regulations and client procurement standards.
Stakeholder & Team Collaboration
Work closely with offshore partner, delivery leads, practice heads, and domain experts to ensure seamless execution.
Mentor and guide onsite team members, fostering a culture of accountability and innovation.
Coordinate with internal leadership on resource planning, financial forecasting, and strategic investments.
Account Growth & Farming
Identify growth opportunities within the account and convert them into billable engagements.
Drive farming initiatives across digital transformation, data & analytics, and enterprise platforms.
Track and report account health metrics including revenue, margin, CSAT, and delivery KPIs.
Qualifications:
Education: Bachelor's or Master's in Engineering, Healthcare Domain Knowledge, or related field.
Experience: 18+ years in IT delivery and account management, with at least 5 years in onsite leadership roles.
Domain Expertise: Strong background in MedTech or Pharma, including regulatory compliance, clinical systems, and patient engagement platforms.
Certifications: PMP, SAFE, or equivalent certifications preferred.
Preferred Experience:
Prior experience managing large Pharma/MedTech accounts.
Exposure to GenAI, AI/ML, and Data Science initiatives in healthcare.
