Dealer Services Production - Regional Production Manager - Dealer Services

Golden 1 Credit Union is a financial institution seeking a Regional Production Manager for Dealer Services. The role involves leading a team of Dealer Relationship Managers to drive growth and strengthen relationships with indirect auto dealerships, while ensuring performance through strategic leadership and data analytics.

Responsibilities:

• Lead, coach, and develop a team of Dealer Relationship Managers to achieve regional funded-volume, activation, and dealer-penetration targets
• Set clear expectations and monitor individual and regional performance through data dashboards and monthly production reviews
• Reinforce accountability through regular one-on-one coaching, market visits, and performance discussions
• Partner with leadership to align goals, address market trends, and implement targeted strategies for underperforming territories
• Review and interpret funding data, dealer performance metrics, and market share trends to identify opportunities and risks
• Guide DRMs in leveraging tools such as AutoCount, CUDL, and internal dashboards to prioritize outreach and optimize performance
• Oversee regional reporting to ensure accuracy, timeliness, and actionable insights
• Present regional results and recommendations during monthly management meetings and quarterly business reviews
• Conduct joint field visits and ride along with DRMs to evaluate engagement effectiveness, dealer satisfaction, and opportunity follow-through
• Provide leadership presence at key dealerships, reinforcing Golden 1’s commitment to partnership and service excellence
• Support DRMs in executing outreach strategies, including re-engagement of inactive dealers and retention of top-performing partners
• Oversee the planning and delivery of regional relationship-building events such as dealer roundtables, appreciation events, and training sessions
• Serve as the regional conduct between the field and internal departments—including Product, Operations, and Marketing—to ensure alignment and responsiveness
• Provide structured, solution-oriented feedback to leadership on process enhancements, system improvements, and dealer experience trends
• Collaborate with Product teams to align new product rollouts, promotions, and pricing strategies with dealer needs
• Engage with peers and counterparts at other financial institutions and industry organizations to exchange insights, understand emerging trends, and identify best practices in indirect lending and dealer relationship management
• Represent Golden 1 at industry events and conferences to maintain visibility and gather market intelligence
• Oversee the performance of preferred network dealerships in the region, ensuring adherence to Golden 1’s partnership standards
• Evaluate network additions or removals based on funded volume, compliance, and relationship quality
• Partner with Marketing and Product leadership to develop recognition or incentive programs that strengthen network performance
• Promote a culture of accountability, collaboration, and excellence within the regional team
• Mentor DRMs in analytics, relationship strategy, and CRM discipline to ensure consistent outreach and follow-up
• Facilitate monthly team meetings and quarterly production sessions focused on best-practice sharing, problem solving, and skill development
• Recognize achievements and foster engagement to maintain morale and retention among high performers
• Ensure all regional activities comply with applicable state and federal regulations, including BSA, AML, and fair-lending standards
• Maintain strong working knowledge of Golden 1 products, policies, pricing, and underwriting guidelines
• Ensure integrity and accuracy in data, reports, and documentation
• Support internal audit and risk review processes as needed
• Participate in quarterly HQ strategy meetings with the VP and senior leadership to share field insights and align regional priorities with organizational goals
• Provide continuous feedback on dealer programs, pricing strategies, and operational workflows to enhance competitiveness and member value
• Lead special initiatives, pilots, or projects that advance Golden 1’s indirect-lending strategy or improve operational performance

Requirements:

• Bachelor's Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement
• 7 or more years of experience as a Dealer Relationship Manager at a financial institution and 5 or more years of managerial experience
• Display leadership and team management skills and traits
• Ability to establish, retain and grow strong relationships
• Ability to drive awareness and increase market share, identify growth opportunities
• Travel within field assignments
• Ability to communicate effectively with various levels of management, peers as well as clients
• Superior written and verbal communication skills
• Ensure agreements are presented in line with defined expectations
• Collect and report information on competitive products and service offerings
• Identify and report on competitive strengths and weaknesses
• Ability to exercise discretion and sound judgment in job performance and in interpersonal relationships