Senior Product Manager, Portfolio & Pricing Strategy

Independence Pet Holdings manages a portfolio of pet health brands and services, including insurance, education, and lost recovery solutions across North America. The Senior Product Manager, Portfolio & Pricing Strategy will own the performance and strategic direction of pet insurance portfolios, using analytics, actuarial insights, and market intelligence to optimize growth, profitability, retention, and competitiveness. The role leads cross-functional initiatives involving pricing, underwriting, product development, distribution, and regulatory compliance.

Responsibilities:

• Own the financial and strategic performance of assigned portfolios, proactively identifying opportunities to improve growth, profitability, retention, customer lifetime value, and overall portfolio economics
• Evaluate portfolio trends, customer behavior, emerging risks, and market conditions to inform pricing, underwriting, segmentation, product configuration, and distribution strategies
• Partner with senior leaders to establish objectives, performance targets, and strategic initiatives, and lead portfolio reviews that communicate performance drivers, risks, and recommendations
• Leverage GLM outputs, actuarial analyses, predictive models, and customer analytics to drive portfolio strategy and identify profitable market opportunities and customer segments
• Evaluate pricing performance and assess the business impact of proposed pricing, underwriting, product, and distribution changes in partnership with Actuarial and Underwriting teams
• Develop business cases, financial models, scenario analyses, and KPIs, translating complex analytical findings into actionable recommendations for senior leadership
• Maintain a deep understanding of the pet insurance marketplace, competitive landscape, consumer trends, and regulatory developments
• Analyze competitor products, pricing, underwriting practices, and market positioning to identify opportunities to strengthen competitiveness, customer value, market share, and long-term growth
• Partner across Actuarial, Underwriting, Data Science, Finance, Product Operations, Compliance, and MGA teams to drive portfolio performance and profitability initiatives
• Serve as the business lead for portfolio strategy, aligning stakeholders on priorities, implementation plans, forecasting, and strategic planning through data-driven recommendations and executive communication
• Support the evaluation, prioritization, and implementation of product enhancements, coverage changes, innovation opportunities, and new product launches that improve portfolio performance
• Partner with Product Operations and Delivery teams to define requirements, provide profitability expertise throughout the development lifecycle, and evaluate post-implementation results for ongoing optimization
• Partner with Product Operations, Compliance, and Legal teams to support regulatory filings, product implementations, and ongoing compliance activities

Requirements:

• Bachelor's degree in Business, Economics, Finance, Mathematics, Insurance, Analytics, or a related field
• 5-8+ years of experience in insurance portfolio management, product management, pricing, actuarial, underwriting, or business analytics
• Strong understanding of insurance profitability drivers, pricing methodologies, underwriting principles, and portfolio management concepts
• Experience analyzing product performance and developing strategies that improve financial outcomes
• Ability to interpret and apply data science, actuarial, and predictive modeling outputs to business decisions
• Strong financial, analytical, and problem-solving capabilities
• Advanced proficiency in Excel and performance analytics tools
• Excellent communication, presentation, and stakeholder management skills
• Experience in pet insurance, personal lines, or specialty insurance products
• Experience working with MGA and carrier business models
• Familiarity with GLM modeling and pricing methodologies
• CPCU, ACAS/FCAS, ARM, MBA, or similar professional designation
• Experience supporting rate filings, pricing initiatives, or regulatory implementations