Senior Software Engineer

Pearson is the world's lifelong learning company, helping people realize the life they imagine through learning. The Senior Software Engineer will design, develop, and lead scalable Salesforce solutions, including Agentforce-powered capabilities and Salesforce Data Cloud implementations. The role also involves integrations, performance optimization, governance, technical leadership, and mentoring.

Responsibilities:

• Lead the design and development of complex Salesforce solutions
• Build and maintain Apex classes, triggers, and SOQL/SOSL queries
• Develop Lightning Web Components (LWC), Aura components, and Visualforce pages
• Architect scalable automation using Flows and platform tools
• Design and implement robust integrations (REST/SOAP APIs, middleware)
• Optimize system performance, scalability, and reliability
• Enforce development best practices, coding standards, and governance
• Conduct code reviews and mentor junior developers
• Translate business requirements into technical designs
• Troubleshoot and resolve complex technical issues
• Support CI/CD pipelines and release management
• Lead design and implementation of Agentforce-powered solutions
• Define AI agent architecture, behaviors, and orchestration patterns
• Integrate Agentforce with Flows, Apex, Data Cloud, and external systems
• Drive prompt design, agent optimization, and performance tuning
• Establish AI governance, security, and compliance standards
• Partner with stakeholders to identify AI-driven automation opportunities
• Monitor, evaluate, and continuously improve AI agent effectiveness
• Lead integration and activation strategies using Salesforce Data Cloud
• Design data ingestion, identity resolution, and harmonization models
• Implement calculated insights, segmentation, and real-time activation
• Integrate Data Cloud with Sales Cloud, Service Cloud, and external platforms
• Ensure data quality, compliance, privacy, and governance
• Collaborate with data architects, analytics, and business teams
• Optimize performance when working with large-scale datasets

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
• 7+ years of Salesforce development experience
• Deep expertise in: Apex, Triggers
• Lightning Web Components (LWC)
• SOQL/SOSL
• Salesforce Flows & Automation
• Salesforce APIs & Integrations
• Strong understanding of Salesforce architecture & governor limits
• Advanced knowledge of Salesforce security model
• Experience with DevOps, Salesforce DX, CI/CD pipelines
• Proven ability to lead technical initiatives
• Hands-on experience with Agentforce / Salesforce AI capabilities
• Understanding of AI-driven workflows & conversational design
• Experience integrating AI agents into enterprise processes
• Knowledge of AI governance, ethical AI, and data privacy
• Experience implementing or supporting Salesforce Data Cloud
• Understanding of data unification, identity resolution, segmentation
• Experience with real-time activation & personalization use cases
• Knowledge of data governance & compliance frameworks
• Salesforce Certifications relevant to the role and experience
• Additional certifications (Application/System Architect) are a plus
• Experience with: Sales Cloud / Service Cloud / Experience Cloud
• Enterprise-scale Salesforce implementations
• Integration platforms
• Event-driven architecture
• Knowledge of design patterns & scalable solution frameworks