IT Business Analyst

Workway is a professional staffing firm placing candidates with organizations nationwide, including a leading luxury home builder. The Salesforce Business Analyst will work within the Technology Organization at the intersection of business needs and the Salesforce platform, gathering requirements, translating them into functional specifications, supporting solution delivery, analyzing data, and managing Salesforce-related projects and releases.

Responsibilities:

• Facilitate requirements-gathering sessions with sales, marketing, and design studio stakeholders to define Salesforce enhancements
• Translate business needs into functional specifications for Sales Cloud and lead management processes
• Map current and future state business processes across the lead-to-sale journey
• Partner with Salesforce administrators and developers on solution design, configuration, and testing
• Develop user stories, acceptance criteria, and process documentation within an agile framework
• Analyze Salesforce data, reports, and dashboards to support business decisions
• Identify, analyze, and resolve application issues across Sales Cloud
• Coordinate user acceptance testing and support QA efforts for new Salesforce releases
• Support release management and change control for Salesforce platform updates
• Manage small project workstreams from initiation through go live

Requirements:

• Bachelor's degree
• 5+ years of experience as a business analyst, including at least 3 years focused on Salesforce or a comparable CRM platform
• Demonstrated experience gathering and documenting requirements for Salesforce and lead management initiatives
• Salesforce Administrator certification
• Experience with SDLC and agile frameworks, including epic, feature, and story processes
• Experience with SQL
• Salesforce Business Analyst or Advanced Administrator certification
• Agile practice certification, such as CSM or AAC
• Experience with Salesforce integrations, such as marketing automation or ERP systems
• Experience with Salesforce CPQ, Data Cloud, Agentforce
• Homebuilding or building products industry experience