Temporary Remote Customer Service Representative

ICONMA is a staffing and workforce solutions company supporting a retail pharmacy client. The company is seeking a Temporary Remote Customer Service Representative to support high-volume customer service operations, handle customer interactions, follow established processes, and maintain quality and productivity standards during a seasonal assignment.

Responsibilities:

• Support customer service operations in a high-volume remote environment
• Handle customer interactions professionally and efficiently
• Follow established processes, policies, and workflow expectations
• Maintain quality, accuracy, and productivity standards throughout the assignment
• Participate fully in training and apply new information quickly
• Work assigned schedules reliably and contribute to team coverage during peak seasonal volume

Requirements:

• Confirmation of a typing test showing at least 45 words per minute with 95% accuracy
• Confirmation of your internet speed with your submission
• Must demonstrate keyboarding skills of at least 45 WPM with 95% accuracy
• Must have high-speed broadband/fiber internet with minimum speeds of 100/25 mbps
• Must be connected through a wired ethernet connection, wireless internet connections are not permitted (e.g. Starlink, 5G networks)
• Must have a private, dedicated at-home workspace that is quiet and free from distractions during scheduled work hours
• All equipment will be provided
• Candidates must maintain a professional work environment that supports focus and productivity throughout the workday
• Attendance is critical to success in this assignment
• Team members will be expected to follow the attendance policy, and time off during the contract period is strongly discouraged due to seasonal business demands
• Any known needs should be discussed during the interview
• High School Diploma or GED required
• Associates degree in Business, Accounting or equivalent work experience preferred