Project Manager - Implementations

National Carwash Solutions, through its AMP division, provides technology, equipment, service, and cleaning solutions for car wash operators. The Implementation Project Manager will manage enterprise client implementations from kickoff through go-live and stabilization, coordinating schedules, field teams, hardware logistics, risks, software onboarding, user acceptance testing, and stakeholder communications. The role also supports strategic internal initiatives and continuous improvement of implementation processes.

Responsibilities:

• Own assigned client implementations from internal kickoff through project close and handoff to account management, escalating high-impact risks and decisions to the Head of Implementation
• Maintain detailed, accurate project plans outlining milestones, dependencies, and site-level readiness
• Coordinate field implementation team members, confirming deployment timing, scope, and readiness across sites
• Adjust schedules to accommodate client changes, construction delays, shipping shifts, weather events, or other unforeseen factors
• Identify, track, and clearly communicate project risks, dependencies, and issues across hardware, software, staffing, and scheduling workstreams
• Synthesize issues from on-site teams into structured action items with clear owners and due dates
• Provide regular, organized status updates to internal leadership and client stakeholders
• Support and, over time, lead recurring client meetings, driving agenda, accountability, and forward momentum
• Maintain a strong, positive client relationship throughout the conversion process, including when navigating challenges
• Drive the software onboarding workstream for each client: third-party account setup and access (Stripe, Google and Apple app stores, Twilio), development of brand assets for the customer-facing app, and upload of operational setup information (locations, wash packages, membership levels, pricing)
• Coordinate mapping and loading of legacy car wash members into AMP, manage draft app delivery and demo, and run user acceptance testing through client sign-off
• Support strategic internal projects beyond client implementations, such as new product launches, AI strategy rollout, and platform migrations
• Bring project management discipline to cross-functional internal programs: planning, documentation, status communication, retrospectives, and project close-out
• Document lessons learned, refine implementation playbooks and templates, and adopt new tools as the team grows

Requirements:

• 5 or more years of project management or implementation experience
• PMP certification required
• Bachelor's degree
• Experience coordinating hardware and/or software implementations, ideally across multiple sites or stakeholders
• Strong written and verbal communication with high professionalism in client-facing situations
• Highly organized and self-motivated, with strong follow-through while managing multiple priorities
• Ability to define and balance competing demands for quality, scope, schedule, and cost
• Strong computer skills including Microsoft Office, Microsoft Teams, monday.com, and AI tools such as Claude
• Willingness to travel up to 25% for client kickoffs, go-lives, and site visits
• Car wash, POS, or field-deployment experience a plus