Customer Success Manager, Programmatic Advertising

Blue Bite, a leading Connected Media Platform and brand of Markem-Imaje, helps brands connect physical products and out-of-home campaigns with personalized digital experiences and measurable outcomes. The Customer Success Manager will support programmatic advertising campaigns from post-sale kickoff through reporting, renewal, and expansion, partnering with Sales, Ad Ops, and clients on campaign execution, technical measurement, attribution, and performance. The role will also identify upsell opportunities and create materials that enable revenue growth.

Responsibilities:

• Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion
• Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup
• Support technical and measurement-related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions
• Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions
• Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value
• Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions
• Create reusable case studies, one-pagers, performance examples, and sales enablement materials to support active opportunities and renewals

Requirements:

• 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role
• Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting
• Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents
• Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously
• Ability to explain technical advertising concepts clearly to internal teams and external clients
• Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting
• Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue
• Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred
• Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred