DevOps/SRE Engineer - Bilingual Mandarin Required

CWILL is a post-purchase and retention suite for Shopify brands that helps reduce support tickets, recover lost revenue from returns, and build customer loyalty. The DevOps/SRE Engineer will execute cloud and infrastructure operations, support cross-timezone incident response, manage North American data center and compliance operations, and help maintain system stability across the region.

Responsibilities:

• Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team
• Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures
• Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response
• Perform initial troubleshooting and first-response actions before handing off to the China-based team
• Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements
• Enforce local requirements such as access controls for privacy data and data localization/storage
• Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays
• Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues
• Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117)
• Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant

Requirements:

• Fluent in Mandarin Chinese in listening, speaking, reading and writing
• Legal to work for any employers
• Bachelor's degree in Computer Science or related field
• 3-4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles
• Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM
• Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance
• Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm
• Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar
• Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent
• Proficiency in at least one scripting or programming language such as Python, Shell, or Go
• Excellent system design, analytical thinking, and complex troubleshooting skills
• Strong cross-team communication skills
• experience leading technical knowledge sharing or evangelism