Market Manager

Monogram Health is a multispecialty provider delivering personalized, evidence-based in-home care for patients with complex chronic conditions. The Market Manager oversees day-to-day market operations, clinical and operational performance, growth, P&L administration, compliance, and team management while partnering with physician, regional, and centralized leaders to achieve market results and quality patient care.

Responsibilities:

• Direct administrative supervision of Market Clinical and Operations team members
• Support the development and presentation of Monthly Operating Reviews
• Along with the Market Physician Executive, lead daily, weekly and monthly meetings with the Market, Region, and
• Enterprise
• Develop reports, data analysis, root cause on Market KPIs and Trends to guide Market Performance
• Function as primary lead for Clinical Operations, between Market, Region, and Centralized cross functional stakeholders
• Responsible for new patient engagement and established patient disengagement to drive growth targets
• Collaborate with Call Center, Marketing, Provider Engagement, Community Outreach Leaders to deliver on growth plans and strategies
• Engage with strategic practices and partners in Market, as needed
• Accountable for patient experience (NPS), service recovery (grievances and complaints) and retention
• Working closely with Market Physician Executive, Regional, Medical Economics and Finance Leaders, monitor key operational metrics and P&L, leveraging resources and dashboards for performance oversight
• Management and oversight for scheduling system, processes, and performance
• Accountable for staff capacity, productivity, and quality in visit cadence, against model of care
• Drives prioritization of risk visit frequency for highest risk and opportunity patients, to include Clinical Intervention
• Pathways, Admission/Readmission Risk, High Utilizers and Disengagement
• Responsible for performance outcomes and deliver of Patient and Provider facing evidence-based Care Plans
• In collaboration with the Market Physician Executive and Clinical Operations, ensures the integrity, timelines, and quality of
• Clinical Documentation in Monogram Health’s EMRs
• Manage, monitor, and report compliance risks/issues/concerns of the Market, Staff and Delivery of Care
• Day-to-day delegated supervision of Advance Practice Providers, Registered Nurses, Social Workers, and Market
• Administrative Coordinators
• Performance Management, coaching and development through skip level and regular 1:1 with team members
• Support talent acquisition, interviewing and hiring of clinical and operations team members
• Onboard, train and support the development path for field-based team members
• Manage staffing against Budget, which includes work force planning and work force management
• In coordination with the Market Physician Executive, lead, and host bi-annual in-person team building and facilitated
• Learning sessions
• Other duties as assigned

Requirements:

• Must reside in Washington or California
• Proven accountability for performance and driving results
• Ability to multi-task and manage a large volume of concurrent priorities
• Comfortable using, interpreting and drawing conclusions from large data sets
• Excellent verbal, written, and visual communication skills
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, etc.)
• Electronic Medical Record (EMR)/Care Management Platform experience required
• BS/BA or equivalent experience required
• 3+ years previous experience working in Managed Care or Delegated Risk Partnerships
• Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and or/or home health environment are preferred
• Experience supervising nurses, nurse practitioners, and social workers
• Experience partnering with physicians to drive results
• MBA, MHA, or similar degree a plus