Customer Service Representative

loanDepot is a digital commerce company and a major non-bank retail mortgage lender serving customers throughout the homeownership journey. The Customer Service Representative provides customer service for mortgage inquiries, concerns, and light collections through inbound and outbound calls, while also responding to emails and voicemails.

Responsibilities:

• Handles inbound and outbound calls to current and early-stage delinquent accounts
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquires
• Technologically savvy & demonstrates ability to work in several systems at the same time
• Performs other duties and projects as assigned

Requirements:

• Minimum of 1 year experience in mortgage servicing
• Excellent communication skills—both verbal and written
• High School Diploma or equivalent required
• Candidate must be open to a future hybrid model
• Spanish speaking highly preferred
• Black Knight MSP & Collections experience a plus