Senior Product Manager

Salesforce is an AI CRM company developing Agentforce and supporting customer success through AI-driven innovation. The Senior Product Manager will own the end-to-end website experience for Piper, an AI SDR, while defining product strategy, collaborating cross-functionally, monitoring success metrics, and using AI tools throughout the product development lifecycle.

Responsibilities:

• Own and evolve Piper on the website: lead the end-to-end visitor experience across the website
• Turn ambiguity into a clear product roadmap: work with customers and stakeholders to identify opportunities, facilitate debate, build consensus, and translate emerging ideas into well-reasoned requirements, priorities, and launch plans
• Partner deeply across teams: collaborate with design, engineering, AI teams, marketing, sales, and customer teams to build, launch, and mature high-quality products
• Define and monitor success: establish the north star and supporting metrics for the website, then monitor response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality
• Leverage AI tools throughout the full product development lifecycle — from synthesizing customer feedback at scale and generating lightweight specs, to rapid prototyping and solution validation with engineering and design

Requirements:

• 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment
• Strong technical and product literacy; you partner deeply with engineering and design, engage with technical tradeoffs, and can translate ideas into clear product requirements and roadmaps
• Excellent cross-functional communication skills; you can facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers
• Demonstrate AI fluency — you actively use AI across your PM workflows, including customer insight synthesis, spec generation, prototyping, and backlog prioritization, and can speak to the outcomes it's driven
• A related technical degree required
• Experience with conversational, chat, messaging, marketing automation, or other real-time/AI-driven product surfaces
• Hands-on experience using AI-assisted tools (e.g. Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed